Bittinger.net

Dynamic professional with more than 20 years progressive experience designing, deploying, and supporting customized technical solutions to meet strategic and operational challenges. Managed complex million dollar development projects for a broad range of applications to support the manufacturing, educational, defense, and information technology industries. Business oriented with proven ability to anticipate project requirements, lead product development and facilitate quality driven production on time and within budget. Exceptional technical knowledge of multiple hardware/software platforms, database systems, Internet/Intranet development, and networks. Adept at building strong teams and incorporating key management processes to maximize workforce productivity, improve service delivery and achieve goals. Recipient of numerous awards for Outstanding Service, Method Improvement and Cost Effectiveness. Self directed and highly motivated with strong communication and problem solving skills.

Technical Management / Project Management

Analyzed, designed and implemented software solutions for a broad range of applications in the manufacturing, educational, defense and information technology sectors.
Maintained best practices/policies for installing, configuring, maintaining and troubleshooting end user workstations, servers, software and peripheral devices.
Planned and executed projects from initial analysis and conceptual development through design, specification, installation, testing, maintenance and support lifecycle.
Created and tracked multi-tier project plans, schedules and workflows to achieve business group objectives.
Interfaced with customers, technology architects and contractors throughout all phases of project development.
Prepared budgetary forecasts for new and existing projects utilizing MS Office, MS Project, and related software tools.
Participated in focus groups and monitored customer feedback for reapplication in the design/development processes.
Interviewed, hired and supervised the performance of internal staff and cross-functional project teams.
Established and expanded employee relations initiatives via weekly meetings and biannual performance reviews to enhance the work environment and staff productivity.

Systems Analyst / Technical Support

Designed, developed, and maintained e-commerce solution, customer support knowledge base, automated customer feedback system, learning management system, technical document management system, and complex customer relationship management tools.
Built efficient library management tools for complex software systems across various computer platforms.
Automated processes in library management including backup routines, regular web page updates, document search capability and server statistics utilizing Perl, C and various batch and shell utilities.
Ensured the maintenance and operation of backup systems, procedures, disaster plans and internal security controls.
Monitored and captured IP network traffic to ensure optimal use of computer network resources.
Built and tested all facets of computer based systems including SAN, NLB and cluster and deployed positive results.

PROFESSIONAL EXPERIENCE

DALLAS COUNTY COMMUNITY COLLEGE DISTRICT, Dallas, TX

Project Manager / System Analyst / Adjunct Faculty, 2000 to Present

Administer and maintain the operation of district-wide computer systems comprised of public/private network topology and application servers. Develop and install system applications, set up user accounts, and maintain documentation. Provide training and technical support to end users and evaluate vendor technical products. Serve as liaison between district administration and contractors. Concurrently deliver classroom and online instruction in business and information science disciplines.

Improved application and supporting processes by statistically analyzing usage patterns and data log files.
Provided systems support for over 5K+ e-Campus courses maintaining < .02% system failure rate
Managed new DCCC website deployment from concept to production in three months using 2 FTEs.

TEXAS INSTRUMENTS, INC, Dallas, TX
Webmaster, Semiconductor Group, eMarketing, 1995 to 2000

Managed the development and implementation of the company's Internet, Extranet and Intranet web solutions to support delivery of key marketing messages/communications. Performed hardware configuration, custom software implementation, maintenance, support and documentation. Wrote applications in Active Server Pages, JavaScript, VBScript, Java and Perl on Windows and UNIX based platforms.

Expanded customer based product recognition to 100K "opt in" subscribers adding approximately $200 million in revenues.
Led development teams in collaborative efforts to implement cutting edge technologies into corporate website development with aggressive eMarketing strategy.
Initiated prioritizing action item list and projects to increase efficiency and productivity within project management groups.
Established and developed publishing standards adopted by multiple sectors.
Nominated for Member of Group Technical Staff (MGTS).

Software Configuration Manager, 1991 to 1995

Designed and executed configuration plans to meet DoD goals for military defense software projects. Furnished day to day leadership in all areas of software configuration management, status accounting, and project auditing. Advised and drove continuous improvement into processes and procedures. Supervised the performance of engineering team.

Enhanced library management routines, backup methodology and supporting batch processes.
Identified opportunity to improve systems and workflow by analyzing collected performance data.
Enabled distributed application for electronic review and sign-offs.
Participated in group attainment of prestigious Malcom Baldridge Award.

Manufacturing / Test Supervisor, 1988 to 1991

Managed a team of 30 technicians responsible for the manufacturing and testing of high yield printed circuit boards (e.g., PWB, PCB, LRU, SRU, FLIR systems) used in military and civilian applications.

Led the integration of a multi-purpose robotic test cell to automate repetitive manufacturing tasks.
Monitored cost, quality, inventory control, and schedules to deliver products on time and within budget.
Led improvement projects to reduce defects and produce 98% acceptance test yield in common modules.

TEACHING EXPERIENCE

UNIVERSITY OF TEXAS AT DALLAS, Dallas, TX.

Instructor, Management Information Systems (MIS)

RICHLAND COMMUNITY COLLEGE, Dallas, TX.

Instructor, Computer Information Systems (CIS)

NATIONAL INSTITUTE OF TECHNOLOGY, Dallas, TX.

Instructor, Computer Applications for Business Technology

EDUCATION

Master of Business Administration (MBA) - Amber University, TX 1994

Bachelor of Applied Business Administration (BABA) - Dallas Baptist Univ., TX 1991

Electronics Engineering Technology (EET) - United Electronics Institute, OH 1980

CERTIFICATIONS

Microsoft Certified Professional + Internet Technology (MCP+I) / Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Trainer (MCT) / Certified Technical Trainer (CTT); Certified Internet Webmaster (CIW), CompTIA Network+ and A+.

TECHNICAL & MANAGEMENT TRAINING

Basics of Supervision; Effective Business Presentations; Work Simplification; Hardware Assembly; Microprocessors for Technicians; ESD Orientation; Software Engineering; Software Configuration Management; VAX/VMS; UNIX; Ada Programming and Design Fundamentals; Programming in C; Java Development; NT Server V3.51/4.0; Windows2000 Advanced Server; Active Server Pages (ASP); Visual Basic V6.0; Dell FC4700 Cluster/SAN; MS Content Management System; Project Management PMP.